Order your free 2025 United Hero kit

To receive a free United Hero kit, please complete this information and click Submit.

Note: Scroll down for the United Hero kit content description

Practice name

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Business Address 1

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Business Address 2

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Hero kit language

English

Spanish (Available soon)

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When you order your free United Hero kit, you’ll receive:

2025 Patient Experience Guidebook (for you and your team)
Information about the following: The United Heroes program, resources and best practices, the patient experience scorecard and survey questions.

Pre-visit checklist (for your patients)
A tear-off checklist handout for your patients to fill out in the waiting room to help expedite your patient experience conversations with them.

CAHPS & HOS1 poster (for your patients)
For display in your office to help your patients discuss their experience with you.

HOS treatment cards with card stand and instructions (for your patients)
Cards that provide detailed information on treatment options for bladder control and falls that you can give to your patients. A QR code links to 2 informational videos.

Care coordination and HOS badge ribbons (for your patients)
Ribbons that can be displayed on your badge to remind your patients to bring up these topics.

Mental health treatment cards with card stand and instructions (for your patients)
Cards with QR codes that link to a video series, offering steps you can take to help improve patients’ mental health.

Program overview

You’ll be a United Hero this year if you achieve the following target scores in 3 categories of the patient experience survey:

We receive these scores from the UnitedHealthcare patient experience survey2 we conduct with your patients after their visits with you and your team. We then share the results with you to help you understand which areas may need more attention.

Benefits of becoming a United Hero

Your interactions with your patients play a key role in their health care experience and overall health and can help improve health outcomes
Creating great patient experiences may also have benefits for your practice, including improved patient loyalty, employee satisfaction and lower malpractice risk
Patient experience surveys are reliable predictors of key quality measures

Available while supplies last. One kit per order. Please allow 2-4 weeks for your kit to arrive in the mail.
For more information, please access the self-paced patient experience interactive guide. You may also connect with your UnitedHealthcare representative for ongoing support and resources.

1 The Consumer Assessment of Healthcare Providers and Systems (CAHPS) and Health Outcomes Survey (HOS) are 2 surveys the Centers for Medicare & Medicaid Services (CMS) administers.

2 The UnitedHealthcare patient experience survey contains 9 questions. For more information, see the Survey scorecard section of the 2025 Patient Experience Guidebook.