Order your free 2024 United Hero kit

When you order the free United Hero kit, you’ll receive:

2024 patient experience guidebook (for you and your team)
Information about the following: The United Heroes program, the patient experience scorecard, survey questions, and why patient experience matters (including resources and best practices).

Pre-visit checklist (for your patients)
A tear-off checklist handout for your patients to fill out to make the most of their appointment.

CAHPS & HOS1 poster (for your patients)
For display in your office to help your patients discuss their experience with you.

HOS treatment cards (for your patients)
Information about bladder control and fall risks, including a link and QR code to watch 2 videos.

Care coordination and HOS badge ribbons (for you and your team)
These ribbons can be displayed on your badge to remind your patients to bring up these topics.

Practice name

Please enter the Practice Name

Attention to

Please enter the Attention to

Address 1

Please enter the Address 1

Address 2

Please enter the Address 2

City

Please enter the city

State

Zip 5 Digit Zip Required

Please enter the zip

Please select the state

Requestor email address

Please enter the Email Address

Are you a UnitedHealthCare Employee?

Yes

No

Please provide your UHC employee status

Program overview

To be a 2024 United Hero, you need to achieve the following target scores in 3 categories of your patient experience scorecard by the end of the year:

We receive these scores from surveys2 we conduct with your patients who are UnitedHealthcare® Medicare Advantage members. We will share the results with you to help you understand which areas may need more attention.

Benefits3 of becoming a United Hero:

Your interactions with your patients play a key role in their health care experience and overall health and can help improve health outcomes
Creating great patient experiences may also have benefits for your practice, including improved patient loyalty, employee satisfaction and lower malpractice risk
Patient experience surveys are reliable predictors of key quality measures

Available while supplies last. One kit per order. Please allow 2-4 weeks for your kit to arrive in the mail.
For more information, please access the self-paced patient experience interactive guide. You may also connect with your UnitedHealthcare representative for ongoing support and resources.

1 The Consumer Assessment of Healthcare Providers and Systems (CAHPS) and Health Outcomes Survey (HOS) are 2 surveys the Centers for Medicare & Medicaid Services (CMS) administers.

2 Patient experience scores come directly from your patients through a post-visit survey containing 9 questions.

3 See pages 6-7 of the 2024 patient experience guidebook